Booking Terms & Conditions

Booking Policy

  1. Primary and other AUTHORISED Guests must be at least 18 years old. A separate Security Deposit is payable at the time of booking to confirm the Booking time slot, and held for the duration of the Booking; this will be refundable up to 7 working days following the Booking, upon satisfactory inspection of the property and facilities, providing booking terms are adhered to.

  2. An invoice for the total booking balance will be issued within 1 working day of receipt of your Booking inquiry; the security deposit is separate from and not deducted from your total booking balance. Payment of the invoice is due 4 days ahead of your booking date. Failure to pay your booking balance up to 1 working day ahead of your booking would be viewed as a Late Cancellation, and you may lose your Security Deposit and booking time slot.

  3. You accept the following cancellation terms:

    • Up to 1 week before booking: The Hire Fee & Security Deposit will be refunded, and the booking can be rescheduled for free.
    • Less than 1 week before booking: The Security Deposit will be forfeited unless rescheduling up to 3 days before booking for a £30 fee. It is possible to reschedule a maximum of 2 times from the original date, with the subsequent cancellation of a rescheduled booking forfeiting the Deposit.
    • Up to 3 days before booking: It is possible to reschedule your booking for a £30 fee, depending on availability.
    • Less than 3 days before booking (Late Cancellation): The Security Deposit will be forfeited, and you will be unable to reschedule.
  4. The Security Deposit will be returned in full within 3 working days of check-out time, and additional charges will be invoiced separately and not deducted from the Security Deposit. Some card issuers take 7-10 days to process refunds.

  5. The standard Booking party capacity is limited to 3 Guests as the overall number of Guests for the duration of the Booking, not restricted to the number of occupants at any given time.

  6. Additional Guests can be agreed with Sensual Parlour ahead of the Booking arrival for a surcharge of £40 per Guest. Additional Guests found to be on-site in breach of the original Booking terms will be charged in retrospect.

Guests are asked not to solicit additional attendees once the session has started; guest numbers should be confirmed prior to arrival.

Timekeeping

  1. The Booking times should be adhered to, to ensure that the premises are cleared and vacated in a respectable condition by the end of the Booking time slot. A 15-minute grace period is provided ahead of the scheduled start time to enable access, setup, and familiarisation with the premises. Bookers are to pack away and vacate the premises by the end of the time slot; any time taken in excess of 15 minutes over the booking time must be confirmed with staff and would incur additional hourly rates.

  2. Late departure at the end of the Booking time slot would incur a separate penalty fee, charged at a rate of £30 per 30 minutes, or billed at the additional hourly rate stated at the time of booking. This is to be paid upon receipt of the respective invoice, and the Security Deposit will be refunded in full once the payment has been received.

  3. If the Primary Guest wishes to extend the Booking time to end after the allotted time, this must be agreed with Sensual Parlour at the time of the Booking or no less than an hour prior to the end of the allotted time. In the case of overnight bookings, this must be confirmed before 10pm.

Facilities

  1. The Booking times should be adhered to, to ensure that the premises are cleared and vacated in a respectable condition by the end of the Booking time slot. A 15-minute grace period is provided ahead of the scheduled start time to enable access, setup, and familiarisation with the premises. Bookers are to pack away and vacate the premises by the end of the time slot; any time taken in excess of 15 minutes over the booking time must be confirmed with staff and would incur additional hourly rates.

  2. Late departure at the end of the Booking time slot would incur a separate penalty fee, charged at a rate of £30 per 30 minutes, or billed at the additional hourly rate stated at the time of booking. This is to be paid upon receipt of the respective invoice, and the Security Deposit will be refunded in full once the payment has been received.

  3. If the Primary Guest wishes to extend the Booking time to end after the allotted time, this must be agreed with Sensual Parlour at the time of the Booking or no less than an hour prior to the end of the allotted time. In the case of overnight bookings, this must be confirmed before 10pm.

Information & Responsibilities

  1. Sensual Parlour staff will be on-site prior to the Booking to ensure that the property is clean and set up for use.

  2. Guests warrant that they possess the working knowledge required to operate equipment in order to prevent harm to themselves and others, and damage to equipment. The Primary Booker agrees that the hire of the studio and operation of equipment is solely for the purpose of scenic use.

  3. The Primary Guest agrees during the full period of studio hire to:

    • i) Comply with rules and adhere to clearly marked signs and instructions in relation to the hire of the studio and operation of the equipment as communicated at the time of booking, and through the provided guest information guidelines and safety information provided prior to the commencement of studio hire.
    • ii) Ensure all authorised guests use their best efforts to read and adhere to any facility guidelines and information.
    • iii) Fully inform any authorised guests of their obligations under this agreement, especially in the event of absence by any of the Authorised Guests at the time of the briefing.
    • iv) Operate equipment only if they possess the knowledge to prevent harm to themselves or others and damage to equipment.
  4. Sensual Parlour excludes liability for action, claims, consequential loss, or physical damage arising out of guests’ failure to comply with rules and instructions communicated at the time of booking and during the briefing. Sensual Parlour is covered by PLI provided by Hiscox Insurance Company Limited.

  5. Guests shall be liable for damage to the studio or equipment arising due to improper or incorrect use, including any damage due to non-compliance, non-performance, or fundamental breach of any or all of their obligations outlined in this agreement.

  6. The Primary Guest will act as the main contact for the Booking and be responsible for ensuring the property is kept secure and vacated in a respectable condition, ensuring they are the first and last on-site.

  7. The property access doors MUST remain locked and closed at all times, ensuring that this is checked upon exit.

  8. The Primary Guest acknowledges and accepts the use and recording of a Ring camera at the entry to the premises to monitor security.

  9. The Primary Guest will be responsible for the conduct of persons using Sensual Parlour, ensuring that individuals do not loiter, smoke, or cause disturbance during their stay, or when arriving or departing the property.

  10. Respecting our neighbours is essential. Please do not loiter outside in any inappropriate state of dress or undress—booking activities must remain inside the premises at all times.

 

Housekeeping

  1. A basic first aid kit is on-site for Guests to use; the Primary Guest should notify Sensual Parlour of any injuries sustained during the Booking.

  2. Guests are asked to treat the facilities and kit with respect, using the bins and cleaning aids on-site to “leave as found,” returning the facility in a condition similar to how it was found. Additional cleaning fees of £30 for standard cleaning or £60 for deep cleaning will be advised and charged as necessary prior to the refund of the Security Deposit.

  3. In cases of more extreme guest negligence and disregard for property and hygiene, the Security Deposit may be withheld to account for additional costs and services or to cover the impact on other guest bookings.

  4. The Primary Guest is responsible for the cost of replacing or repairing any damage to the property, facilities, or scenic items lost or damaged, or for a deep clean of the property if unnecessary mess is caused. In such cases, the Security Deposit will be held against the costs.

  5. While on the property, Guests are to respect physical boundaries, and locked cupboards and doors should be viewed as out of bounds unless an emergency warrants access. Accessing these areas without due cause would forfeit the Security Deposit.

  6. Sensual Parlour does not accept responsibility or liability for any damage or loss of property or belongings that are placed and left on the property. Please notify us immediately in the event of misplaced items.

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